Golden Move Estate Agents Ltd (collectively referred to as “Golden Move”, “we”, “us” or “our”, www.goldenmove.co.uk (“the service”) in this privacy notice) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we look after your personal data and the choices you have associated with that data if you are:
- A current, potential or former client.
- A tenant or prospective tenant for a property that we manage, or a guarantor for a tenant.
- A supplier, or professional or business contact of Golden Move.
- A visitor to our website: www.goldenmove.co.uk
And otherwise, when we interact with you.
We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time or in line with any changes in relevant legislation. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes. Changes to this Privacy Policy are effective when they are posted on this page.
We use your data to provide and improve our services. By using the service, you agree to the collection and use of information in accordance with this policy.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We assume no responsibility for the content of such web sites and disclaim liability for all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this web site does not imply any endorsement of the site themselves or of those in control of them. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Types of Data Collected:
Personal Data:
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to your names, date of birth, information about your family, copies of your passport, driving licence and other ID, national insurance number, postal address, email address and telephone numbers.
Usage Data:
We may also collect information about how the service is accessed and used (“Usage Data”). This usage data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostics data.
Financial Data:
Including details of your bank accounts and payment card details; details contained in any financial references.
Marketing and Communications Data:
Includes your preferences in receiving marketing from us and your communication preferences.
Sensitive Data:
Includes data about your disabilities or health conditions which you might provide to us.
You may provide us with information about disabilities or health conditions, for example to check that a property is suitable for your needs.
Tracking & Cookies Data:
We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
Cookie are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Use of Data:
We will only use your personal data when the law allows us to.
Golden Move uses the collected data for various purposes but not limited to:
- Provide and maintain the service.
- To notify you about changes to our service.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer care and support.
- To provide analysis or valuable information so that we can improve the service.
- To detect, prevent and address technical issues.
- For marketing purposes: You can ask us to stop sending you marketing messages at any time by contacting us on https://goldenmove.co.uk/contact/.
- Where we hold particularly sensitive data, we will only use this for the purpose of providing our services to you or where required by law.
- We are required by law and our regulators to carry out checks on the identity and address of all our clients and tenants of properties we manage, and to carry out right to rent checks on tenants. As part of carrying out those checks, we may pass your details to third party search providers. We may also be required by law to provide your personal data to crime or fraud prevention agencies.
Identification Checks :Should a purchaser(s) have an offer accepted on a property marketed by Golden Move, they will need to undertake an identification check. This is done to meet our obligation under Anti Money Laundering Regulations, Terrorist Financing and Transfer of Funds Regulations 2017 and is a legal requirement. We use a specialist third party service to verify your identity provided by Complete ASAP. The cost of these checks is £60 inc. VAT per purchase, which is paid in advance, when an offer is agreed and prior to a sales memorandum being issued. This charge is non-refundable under any circumstances.
Service Providers:
We may employ third party companies and individuals and we will share the data to facilitate our service (“Service Providers”), to provide the service on our behalf, to perform service-related services or to assist us in analysing how our service is used. These third parties have access to your Personal Data only to perform theses tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may share your data with:
- Mortgage brokers we are partnered with for mortgage services and advice;
- Independent financial advisors for advice relating to your property;
- Solicitors and conveyancing agents for legal advice relating to your property;
- Any other named party to a signed contract, such as your landlord or tenant;
- Third parties who provide services to the property for maintenance and repairs including plumbers/electricians/builders/carpenters-);
- Surveying companies for surveying services required for the sale/purchase of your property;
- Utilities companies where we are required to do so to adhere to a tenancy agreement;
- Referencing companies to obtain references for letting a property;
- Block managers where a let property is a leasehold property;
- Inventory companies who conduct check ins and check outs; and
- Insurance and warranty companies where you have decided to buy a product or service through us.
Analytics:
We may use third-party service providers to monitor and analyse the use of our service.
Children’s Privacy:
Our service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with Personal Data, please contact us. If we became aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our services.
Data Retention:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
What rights do you have?
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are:
- A right to be informed about our collection and use of personal information;
- A right of access to the personal information we hold about you;
- A right to rectification if any personal information we hold about you is inaccurate or incomplete;
- A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
- A right to restrict or prevent the processing of your personal information;
- A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
- A right to object to the use of your data for particular purposes.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Complaint to the ICO
You a have the right to lodge a complaint with the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
- If you have any questions about this Privacy Policy, please contact us on enquiries@goldenmove.co.uk